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Terms and Conditions for Orbitlink Solutions

1. Introduction Welcome to Orbitlink Solutions. By accessing and using our website and services, you agree to comply with these Terms and Conditions. Please read them carefully before using our services.

2. Definitions

  • "Orbitlink Solutions" refers to the company providing Starlink distribution and related services in Kenya.

  • "Customer" refers to any individual or business purchasing or using our services.

  • "Starlink Kit" refers to the hardware package required to access Starlink internet services.

  • "Services" refer to the sale, distribution, installation, and support of Starlink products.

3. Orders and Payments

  • All orders for Starlink Kits must be placed through Orbitlink Solutions' official website or authorized representatives.

  • Full payment is required before processing any order unless otherwise agreed.

  • Prices are subject to change without prior notice. Any changes will not affect confirmed orders.

  • Payment methods include bank transfer, mobile money, or other approved payment options.

4. Delivery and Installation

  • The estimated delivery time for Starlink Kits is between 2 to 4 weeks from the date of order confirmation.

  • Customers may choose either self-installation or professional installation by Orbitlink Solutions.

  • Professional installation services are subject to additional charges, which will be communicated beforehand.

  • Orbitlink Solutions is not responsible for delays caused by external factors beyond our control, such as customs clearance or shipping disruptions.

5. Warranty and Returns

  • All Starlink Kits come with a manufacturer’s warranty. Customers must follow the manufacturer’s guidelines for claims.

  • Returns are only accepted for defective kits reported within 7 days of delivery. The kit must be in its original packaging and unused.

  • Orbitlink Solutions is not responsible for damages resulting from improper installation or mishandling by the customer.

6. Customer Support and Maintenance

  • Customers can contact Orbitlink Solutions for troubleshooting and technical support.

  • Regular software updates and maintenance are required for optimal performance of Starlink Kits.

  • Support services may be subject to additional charges depending on the nature of the request.

7. Limitation of Liability

  • Orbitlink Solutions is not responsible for any service disruptions caused by Starlink or external factors such as weather conditions, government regulations, or satellite issues.

  • We do not guarantee uninterrupted internet connectivity and are not liable for any losses incurred due to network downtime.

  • Customers are responsible for ensuring their equipment is properly set up and maintained.

8. Data Protection and Privacy

  • Orbitlink Solutions respects customer privacy and complies with data protection laws.

  • Personal information collected during order processing is used solely for service delivery and will not be shared with third parties without consent.

  • Customers have the right to request the deletion of their data from our records, subject to legal and contractual obligations.

9. Intellectual Property

  • All content on the Orbitlink Solutions website, including logos, trademarks, and service descriptions, is the property of Orbitlink Solutions.

  • Unauthorized use, reproduction, or distribution of any content without prior consent is prohibited.

10. Amendments and Termination

  • Orbitlink Solutions reserves the right to amend these Terms and Conditions at any time without prior notice.

  • Continued use of our services after changes are made constitutes acceptance of the revised terms.

  • We reserve the right to terminate services for customers who violate these terms.

11. Governing Law

  • These Terms and Conditions are governed by the laws of Kenya.

  • Any disputes arising from the use of our services shall be resolved in accordance with Kenyan legal procedures.

12. Contact Information For inquiries, support, or complaints, please contact us via our website: Orbitlink Solutions or call our customer service team.

By using Orbitlink Solutions' services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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